FAQ
Are the watches working?
Yes. All watches are confirmed to be in good working condition at the time of listing. Batteries may need replacement if depleted during shipping.
Are all purchases final?
Yes. All purchases are final due to the vintage/ pre-owned nature of our items, unless an item is materially misrepresented. However, For full details, see our Return and Refund Policy.
Do the watches come with a box?
Watches that include the original box will be noted in the listing. Otherwise, the watch will be delivered in a complimentary By the Hour pouch and box.
What is your shipping policy?
Orders are shipped within five business days and an email notification is sent upon shipment. For full shipping details, see our Shipping Policy.
Do you ship internationally?
We currently ship to selected international destinations. For countries not listed at checkout, shipping may be available upon request. Please contact us via the contact form.
How do I care for my vintage watch?
Please refer to our Care Guide for detailed instructions on maintaining your timepiece.