Refund policy

Returns and refunds are not accepted due to the vintage nature of the products, unless an item is materially different from what was described or depicted in the listing.

However, we want you to be completely satisfied with your purchase. If the item does not meet your expectations, please let us know, and we will be glad to assist you with a seamless resolution.

Customers may contact By the Hour at bthourco@gmail.com with details and photos for review.